The Rules of the Forget Me Not Children’s Hospice Bi-annual Raffle

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1. The Forget Me Not Raffle (“the Raffle”) will be operated as a large Society Lottery under the Gambling Act 2005 as amended (“the Act”) from time to time..

2. The Raffle is promoted by and for the benefit of Forget Me Not Children’s Hospice.

3. Your purchase of Forget Me Not Children’s Hospice Raffle (“Raffle”) entries is from Forget Me Not Children’s Hospice (“The Promoter”), solely in accordance with the terms under which the Charity from time to time promotes its raffles.

4. The Raffle is operated in accordance with the Gambling Act 2005 (“the Act”) and is licensed by The Gambling Commission.

5. By entering the Raffle, individuals (“players”) agree to be bound by these rules.

6. All proceeds from the Raffle go to Forget Me Not Children’s Hospice.

You represent and agree that;

  • (a) You are at least 18 years of age.
  • (b) You will not buy or claim to buy Raffle Tickets on behalf of any other person.
  • (c) You will provide accurate entry information, including but not limited to your name and personal address and accept that it is your responsibility to keep us informed of any changes as soon as they arise.

8. If, upon winning any prize in the Raffle, you are not able to prove that you have met the criteria specified in Rules (a) (b) and (b) above then you will not be entitled to receive that prize.

9. In order to comply with the Act Raffle tickets that have been purchased and entered into the draw for which they were intended are prohibited from being subsequently refunded.

10. Forget Me Not Children’s Hospice shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and / or the right to receive a prize) suffered by you if you have not complied with the Rules.  The Rules may be amended by Forget Me Not Children’s Hospice from time to time.

11. You accept that the Raffle is regulated by the Gambling Commission and that in certain circumstances we may be unable to provide refunds or replacements once you have purchased your Raffle entries.

12. The prize structure for each raffle is clearly shown on the raffle tickets, on point of sale material and on the Forget Me Not website Forget Me Not Childrens Hospice | West Yorkshire

  • There are no alternatives to any prize and no interest is payable. Cash prizes will be paid by cheque and posted to the winners within 14 days. Winners’ cheques will only be issued to the relevant names and addresses as detailed on the winning tickets. In the event of any non-cash prizes the winner will be contacted within 14 days to agree receipt of the prize. Forget Me Not Children’s Hospice reserves the right to amend the prize structure at any time. Where possible any such changes will be published on the Forget Me Not website at least one month prior to a change being made.

13. Cost per raffle ticket is £1. The maximum number of tickets per raffle is limited to 100 per person, for purchases of more than 100 please contact the Lottery office 01484 411040 to discuss the nature of the purchase.

14. The Promoter may (without giving any reason or notice at its absolute discretion) decline to accept Raffle entries.

15. Customer funds and prize money are held by Forget Me Not Children’s Hospice in separate bank accounts which meets the Gambling Commission’s basic requirement for protection of customer funds. In the event of insolvency, funds are not protected.

16. Forget Me Not Children’s Hospice uses excel random number generation functionality to administer and draw the raffles in-house. This is in line with the Remote Technical Standards and Security Requirements and the Testing Strategy for Compliance with Remote Gambling and Software Technical Standards stipulated by Gambling Commission. If for any reason a draw cannot take place because of reasons beyond our control, such as a loss of electricity supply, action will be taken to remedy the situation in line with business continuity plans and the draw will take place as soon as possible.

17. Each Ticket Number shall only be entitled to win one prize in the draw, each ticket is numbered and is unique, only tickets for which we have received correct payment shall enter the draw. On the published draw date all eligible tickets numbers shall be entered into the draw.

18. The results of the Draw will be published on the Forget Me Not website within one week of the date of the draw and by calling 01484 411040 (Monday-Friday 9.00 a.m. – 5.00 pm).

19. Forget Me Not Children’s Hospice promote this raffle to the public. We may issue names and locations of draw winners to the press from time to time to help us promote the Raffle. We will only release details of winners with their prior consent.

20. All winners’ cheques must be cashed within six months of the date on the cheque. Any cheques not cashed within six months will be treated as a donation to Forget Me Not Children’s Hospice

21. This Raffle is a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Be Gamble Aware helpline on 0808 8020 133 or visit the website on begambleaware.org.

22. The Raffle age of play is 18 years and older. In the event of someone under the age of 18 winning a prize, the stake will be returned and the prize withdrawn (Underage gambling in the UK is below the age of 16 and is a criminal offence)

23. How to Enter

  • Post (cheque or cash)
  • Online via Forget Me Not Children’s Hospice website (debit card)
  • Call the Forget Me Not Children’s Hospice Lottery Office (debit card)
  • Fundraisers/Representatives (cash, or debit card when available)
  • External events (cash or debit card)
  • Corporate supporters (cash, debit card or cheque)
  • Any other method made available by Forget Me Not from time to time

No credit card payments will be accepted in line with Gambling Commission regulations.

24. The closing date for the raffle is clearly advertised on the raffle tickets, on points of sale material and on the Forget Me Not Children’s Hospice website.

25. The draw date for the raffle is clearly advertised on the raffle tickets, on points of sale material and on the Forget Me Not Children’s Hospice website.

26. Should circumstances beyond control dictate, the draw may take place on another day. In extreme emergencies, such as a pandemic, draws may have to be postponed. Players will be kept up to date on the Forget Me Not Children’s Hospice website.

27. Raffle Administration Change of Personal Details – If purchasing extra raffle tickets via the mailing pack return and no new address is supplied, Forget Me Not Children’s Hospice will send extra raffle ticket numbers to the existing address held on the database.

28. It is the responsibility of the purchaser to notify Forget Me Not Children’s Hospice of any changes to personal data. Where a person is reported to Forget Me Not Children’s Hospice as deceased, and they have already bought tickets in a forthcoming raffle, the ticket(s) will continue to be entered in to the raffle unless we are instructed otherwise. Any winnings will be made payable to the ‘Executor of’. If Forget Me Not Children’s Hospice become aware that a purchaser has moved from the address held on the database i.e. returned post marked gone away, and are unable to obtain new details, any returned winners’ cheques will be taken as a donation to Forget Me Not Children’s Hospice after 6 months.

Forget Me Not Children’s Hospice is a company limited by guarantee registered in England & Wales under number 05481614

Registered as a charity under number 1110457.  Registered Office: Russell House, Fell Greave Road, Huddersfield, HD2 1NH

The Forget Me Not Lottery is operated as a subscription based Society Lottery under the Gambling Act 2005 and is licensed and regulated by the Gambling Commission, account number 36360. Website: www.gamblingcommission.gov.uk

Promoter: Forget Me Not Children’s Hospice, Russell House, Fell Greave Road, Huddersfield, HD2 1NH. Tel: 01484 411040

Responsible Persons: Mr Gareth Pierce & Nicola O’Dowd

Must be 18 or over to play this Lottery. Underage gambling in the UK is below the age of 16 and is a criminal offence.

Forget Me Not Children's Hospice Weekly Lottery and Raffle Complaints and Disputes Procedure

The Forget Me Not Children’s Hospice Weekly Lottery Draw/Raffle is licensed by the Gambling Commission.

Website:www.gamblingcommission.gov.uk.

Promoter: Forget Me Not Children’s Hospice, Russell House, Fell Greave Road, Huddersfield. HD2 1NH

Responsible Person: Gareth Pierce & Nicola O’Dowd

All profits from the weekly Lottery/Raffle goes to Forget Me Not Children’s Hospice.

Complaints and Disputes Procedure:

Forget Me Not Children’s Hospice will: a) Make this Complaints and Disputes Procedure available to a potential or actual customer (“the member”) via the Forget Me Not Children’s Hospice Lottery website www.forgetmenotchild.co.uk, or upon request. b) Handle all complaints in accordance with this Complaints and Disputes Procedure c) Advise the Gambling Commission on the status of all disputes that are referred to the Promoter (see below). d) The Complaints and Disputes Procedure is outlined as follows:

Stage 1:

In the event that a customer has encountered a problem or has a concern to raise in respect of the Lottery/Raffle, then Forget Me Not Children’s Hospice will in the first instance advise the customer to contact the Lottery Office 01484 411040.

Any problems or concerns that are brought to the Lottery Office’s attention will be formally recorded within the Lottery Complaints Log, initially as an ‘incident’, for Forget Me Not Children’s Hospice Lottery future analysis and Gambling Commission reporting purposes. We aim to respond as soon as possible, but normally within five days. If the investigation of the complaint is likely to take longer than five days, we will write to you to let you know the proposed timescales and next steps, aiming to resolve your complaint within a maximum of 30 days.

We will investigate your complaint involving relevant parties as necessary.

We will contact you to let you know the outcome of your complaint and any actions we have taken as a result of this.

Stage 2:

If you are unhappy with the resolution of your complaint, you should put your complaint in writing to Gareth Pierce, Forget Me Not Children’s Hospice, Russell House, Fell Greave Road, Huddersfield HD2 1NH. The matter will be escalated to a ‘dispute’, if applicable.

You will then be sent an acknowledgement of your complaint in writing, within 48 hours of us receiving it and an investigation of your complaint will then begin.

Every effort will be made to complete this investigation within 7 days of receipt.

We will then contact you with our findings, recommendations and proposed actions.

Stage 3:

If you are still not satisfied, you can contact the Fundraising Regulator (www.fundraisingregulator.org.uk) within two months of our decision.

The Fundraising Standards Board will consider your complaint in light of the Fundraising Promise and the Institute of Fundraisings codes of fundraising practice.

Alternative Dispute Resolution (ADR)

As a member of the Hospice Lotteries Association, Forget Me Not Children’s Hospice has access to Alternative Dispute Resolution (ADR) for lottery complaints through the Independent Betting Adjudication Service (IBAS) (ibas-uk.com).The Independent Betting Adjudication Service (IBAS) is on the Approved Alternative Dispute Resolution (ADR) providers – Gambling Commission Complaints can be referred to IBAS following the conclusion of the first two levels of review and within six months of the date when the dispute arose.

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